1. Introduction
PingPing ("we") takes your privacy very seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information.
By using our services, you agree to the terms of this Privacy Policy.
2. Information We Collect
To provide safety guardian services, we may collect the following information:
Account Information
- Phone number (for account verification and emergency contact)
- Email address (optional, for account verification)
- Nickname (for display among guardians)
Location Information
- GPS location (only collected with your authorization)
- Used for sharing location with two-way guardians
- Used for sending location during SOS emergencies
Device Information
- Battery level (for low battery alerts)
- Device online status (for offline detection)
- Device identifier (for push notifications)
3. How We Use Your Information
The information we collect is used solely for:
- Providing core safety guardian features
- Notifying your guardians in emergencies
- Allowing two-way guardians to see your safety status
- Sending important service notifications
- Improving service quality
- Complying with legal requirements
4. Information Sharing
✓ We will never sell your personal information to any third party
✓ We will never use your location for advertising
✓ We only share necessary information with guardians you explicitly designate
Information may be shared in these situations:
- With guardians you have actively added (sharing information you authorized)
- With Twilio, Inc. — our third-party service provider for SMS and voice call delivery. Twilio processes guardian phone numbers solely for the purpose of delivering alert notifications. Twilio Privacy Policy
- When required by law
- In emergencies to protect personal safety
5. Data Security
We employ multiple security measures to protect your information:
- Encrypted data transmission (HTTPS/TLS)
- Server security protection
- Access permission controls
- Regular security audits
Please note that no internet transmission is 100% secure. We will do our best to protect your information.
6. Data Storage
- Heartbeat records are retained for 7 days and then automatically deleted
- Only the most recent location is retained
- After account deletion, related data will be cleared within 30 days
7. Your Rights
You have the following rights regarding your personal information:
- Access — View the information we have collected about you
- Correction — Correct inaccurate personal information
- Deletion — Request deletion of your account and data
- Withdraw consent — Disable location permissions at any time
- Export — Request export of your personal data
To exercise any of these rights, please contact us.
8. Children's Privacy
This application is not intended for children under 14. If we discover that we have inadvertently collected personal information from a child, we will promptly delete it.
9. Policy Updates
We may update this Privacy Policy from time to time. Updated policies will be published within the app. Significant changes will be communicated via app notifications.
Continued use of our services indicates your acceptance of the updated Privacy Policy.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us:
Email: 175338101@qq.com
We will respond to your request within 15 business days.